FAQ

Questions? We’ve Got Answers!
Check out our FAQ section for quick answers to the most common questions about our products, shipping, returns, and more.
If you cannot find what you are looking for, feel free to contact to us as we're here to help.

Useful Information

How do I know which size to order?

Refer to the Mitt Size Guide for detailed measurements.
Please note, the Groovy Mitt is intentionally oversized to function as a sport towel, offering maximum performance benefits for athletes.
If you're uncertain, don’t hesitate to reach out to us!

How do I care for my products?

Micro Bamboo Mitts
40% bamboo 40% polyester 20% cotton
Machine wash low (30 degrees Celsius)
Tumble dry on low
Iron on low

Groovy Mitt Tote Bag
100% cotton
Machine wash low (30 degrees Celsius)
Tumble dry on low
Do NOT iron

Do you restock sold-out items?

If an item is currently out of stock, don’t worry — we regularly restock products and add new colours.
Contact us and we'll let you know when it’s back in stock.

Do you offer seasonal sales or discounts?

Yes, we have seasonal sales and special promotions throughout the year.
Plus, we host pop-up event promotions on specific days, offering exclusive deals and discounts.
Follow us on social media so you never miss a great offer!

How do I apply a discount code?

Discount codes are applied during checkout.
Simply enter your code in the correct field.
Your discount will be reflected in the total amount before you complete your purchase.

Where do you ship?

We offer UK and European shipping to most countries.
Shipping costs will vary depending on the destination.
Note: Shipping to the EU may incur taxes and duties at the customer's expense.

Do you ship internationally?

Not at the moment but we hope offer international shipping soon.

What is your return policy?

We accept returns within 30 days of purchase.
Please ensure the item is unused, unwashed and in original packaging with the security tag intact.
Refunds will be processed within 5-7 business days.

Are your products eco-friendly or sustainable?

We use premium eco-conscious materials including TENCEL™ fibres and OEKO-TEX® Standard 100 certified fabrics additionally our products are responsibly made with comfort, hygiene, and care in mind.

Where do you source your products from?

Our products are sourced in Europe and proudly made in the UK.
We work with trusted suppliers and manufacturers to ensure high-quality craftsmanship and ethical production standards.